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Shipping & Returns

 

Whether you choose a standard size or give us your custom measurements, all our dresses suits are personally tailored for you from scratch. Because of this, shipping time and our return policy are different for these special items.


Shipping Time

Total Shipping Time is based on the time it will take to tailor your dresses + the time taken for the finished dress to be shipped to you.


Formal Dresses

It will take 16-20 working days to tailor your dresses by professional dressmaker. It will then take about 3-8 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (DHL, EMS, FedEx, UPS, etc.) standard.


Wedding Dresses

It will take 22-25 working days to tailor your dresses by professional dressmaker. Also it will take about 3-8 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (DHL, EMS, FedEx, UPS, etc.) standard.


Return Policy

*All our dresses are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection four times before being shipped out to minimize such problems from arising. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive.
* Eladydresses.com only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by Eladydresses.com.
* Package lost during the ordinary shipment period can be treated with full refund.
* We cannot accept returns for confirmed customer sized or customer self designed dress.
* We cannot accept returns for that the item is too heavy or too light.
* We cannot accept returns on items that have been worn or damaged by improper cleaning method.
* Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
* Dress is not the size you ordered. If your dress size differs from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
* Dress is the measurements you ordered but does not fit. Dresses that do not fit properly but fit the specifications you ordered cannot be returned.(we recommend you order the dresses in one order so that we can make them the same ,include the color and the details,because we make all the dresses from scratch).
* You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us. You can email to eladydresses@gmail.com to claim your return. A reply with the resolution is offered within 24 hours.
* Till you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. Returns will not be accepted without prior approval from Customer Service. If we agree to refund, please email us the completed Product Return Form and you need to ship the item back to us within 7 business days (from the date the item is received). We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.
* If you want to cancel the order, then you have to contact us within 24 hours, Orders canceled after 1 days of payment confirmation will be eligible for a 50% of the product refund and the full shipping cost. Once your order has been shipped, it can no longer be cancelled.


Exchange Policy

* Eladydresses.com only accepts exchange for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by Eladydresses.com.
* We cannot accept exchange for confirmed customer sized or customer self designed dress.
* We cannot accept exchange on items that have been worn or damaged by improper cleaning method.
* Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited or exchanged.
* Dress is not the size you ordered. Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
* Dress is the measurements you ordered but does not fit. Dresses that do not fit properly but fit the specifications you ordered cannot be exchanged.
* You should contact us within 2 business days( from the date that the item is received) if you want to exchange the item. The email should include an explanation and photographs documenting the reason for the exchange to our Customer Service (eladydresses@gmail.com)
* Till you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. Exchanges will not be accepted without prior approval from Customer Service. If we agree to refund, you need to ship the item back to us within 7 business days (from the date the item is received). We can only exchange after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.

Eladydresses.com has the final right to explain every term on our website.

 

 

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